PESHAWAR: Citizens’ complaints against 7 divisional administration and 27 departments of Khyber Pakhtunkhwa (KP) could not be redressed even in a three-week period. Besides this, there are 1,480 complaints that have been filed for more than 41 days before the provincial government but so far no effort has been made for its resolution.
The federal government has issued clear cuts instructions to provincial governments to resolve all complaints within 10 days. According to sources in the Prime Minister House Islamabad, 15,930 complaints have been lodged against various departments of Khyber Pakhtunkhwa, of which 4,752 complaints have been processed.
Now, over 8538 new complaints have also been registered on the citizen portal against the officials of different provincial government departments. Prime Minister House has expressed disappointment over the failure of KP government over the early redressal of complaints.
There is a 21-day deadline for redressal of the complaints, after which the relevant departments after which 20 more days to resolve the complaints, but currently 2,640 complaints have not been resolved in due time. There are 160 complaints that have been registered for more than three weeks, while there are 1,480 complaints which have been exceeded in 41 days.
Of these, 836 have been registered against the health department and 447 have been registered against the local government department, 39 against the Agriculture Department. 30 against the planning and development, 19 against primary and secondary education, 17 against higher education, 12 against Hazara division and irrigation department, 10 against sports and culture, 9 against Dera Ismail Khan Division and Halal food authority, 9 while Finance and Right to Information.
In this regard, the federal government has sent a notification to the chief secretary of Khyber Pakhtunkhwa with the direction that the complaints should be resolved within 10 days and its reports should be forwarded to the federal government.